Shipping policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been shipped, you will receive a confirmation email with tracking details where available.
New Zealand Shipping
● Flat rate shipping: NZ$10
● Free standard shipping on orders over NZ$200
● Delivery typically takes 1–5 business days after dispatch.
International Shipping
We ship to selected countries worldwide. International shipping rates are calculated at checkout based on your location and order size.
Delivery times vary by destination but generally take 5–15 business days after dispatch.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order Tracking
Tracking information will be emailed once your order has been dispatched (where tracking is included with the selected shipping service).
Shipping Delays
Delivery estimates are provided as a guide only. Delays caused by couriers, customs, weather, or other circumstances outside our control may occur.
Contact
If you have any questions about your order or shipping, please contact us at:
contact@sennamotion.com